Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title:

Senior Claims Representative (Full Time)

Job Description

We are seeking a Senior Claims Representative to handle a caseload of claims and support the operations of the Claims Department and company. The primary responsibilities of the position are to investigate, evaluate and resolve medical professional liability claims brought against the company’s insureds. The position requires handling claims across varied medical specialties that present the greatest severity and complexity in the department. The position also provides support to the Underwriting, Risk Management, Finance, and Business Development departments. This position reports directly to the Vice President of Claims in our Glastonbury, CT home office.

Responsibilities and Competencies:

Claim Handling

• Identifying and analyzing coverage issues

• Selecting defense counsel

• Coordinating the initial consultation with the insured and defense counsel

• Retaining and consulting with defense medical experts

• Reviewing and analyzing medical records

• Litigation management including ongoing communication with defense counsel, monitoring of legal status reporting, and reviewing billing practices

• Attending depositions of parties and experts, court conferences, mediations, and trials

• Internal reporting and documentation of claim developments

• Preparing claim status reports for reinsurers

• Regular communication with the insured from initial meeting to claim resolution

• Formulating and executing claim resolution plans

• Direct handling of settlement negotiations with plaintiffs or counsel

General

• Maintaining current knowledge of relevant legal decisions, claim trends, and industry practices

• Maximizing productivity and claim results through use of technology

• Enhancing the team environment through collaboration with claims and other personnel

Support of Company Operations

• Assisting efforts to compile and analyze claim data

• Periodic attendance at company functions including Loss Prevention and Business Development events

• Providing feedback on and supporting implementation of corporate initiatives and IT projects

• Informing Underwriting Department of claim developments with potential underwriting implications

Qualifications and Skills

• Bachelor of Arts or Science Degree

• 5+ years of experience in casualty insurance claim handling, preferably of complex claim handling or litigation experience

• 2-3 years of medical professional liability claim handling, in CT and/or MA, preferred

• Frequent travel to various locations is required. Must have reliable transportation

• Competent at using MS Office suite of products

• Ability to meet deadlines while managing an active and diverse caseload

• Strong interpersonal, written, and verbal communication skills

• Ability to manage work outside the office including depositions, meetings with insureds and defense counsel, court conferences, mediations, and trials

• Claim Adjuster’s license in applicable states or agreement to obtain after hire

Location

• The Senior Claims Representative will be based out of our Glastonbury, CT office.

Benefits

As leaders in the healthcare industry, we’re passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

• Medical, dental, and vision insurance

• Employee Assistance Program (EAP)

Financial Rewards

• Competitive salary

• Incentive bonus plan

• 401(k) with company match

• Group life insurance

• Short and long-term disability income protection

• Healthcare Savings Account

Education Support

• Education financial assistance

Transportation Allowance

• Bi-Weekly Auto Allowance

Time Off

• Universal paid time off

• Company holidays

Culture

• Charitable giving opportunities

• Team-building events

• Employee recognition

Company Information

Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most.

Please visit our website at www.integrisgrp.com for more information.

Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 Work for a company that values you! 

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title:

Senior Underwriter (Full Time)

Job Description

The Senior Underwriter is technically advanced within the Underwriting department, a leader in risk evaluation and a conduit to the Vice President of Underwriting. This position has the responsibility of making decisions that pertain to complex risks within the Company’s appetite. The Senior Underwriter position supports the efforts in guiding the Underwriting Team with the strategy and guidelines that have been set as part of the Company’s strategies and goals.

The Senior Underwriter role includes partnering and supporting the Vice President of Underwriting in setting guidelines for underwriting practices, determining acceptable risk and premium levels, and ensuring compliance with regulatory requirements. This position must learn industry trends and regulatory changes in licensed states to adapt policies accordingly. They will be a clear and transparent communicator who works collaboratively to build consensus. This person will problem-solve and work to understand the underlying drivers of the responsible policy portfolio.

The Senior Underwriter will underwrite policies within their underwriting authority, with limited guidance from leadership. This person can make analytical decisions based on receipt of data analytics and information provided. This person is also capable of structuring and pricing risks to profitability. Extensive knowledge of underwriting complex policies and those of multi-faceted exposures is paramount to this position.

The Senior Underwriter currently reports directly to the Vice President of Underwriting of Integris Group.

Responsibilities and Competencies

• Identifies risk exposures and qualitatively assesses the strengths and weaknesses of the book of business

• Determine terms and conditions, supports recommendations with sound documentation and underwriting justifications

• Follows Underwriting Guidelines and Strategies and executes toward personal and production objectives

• Retains complex files and helps solicit new business submissions from agents and brokers

• Ability to market and negotiate to achieve bottom line profitability while achieving production, renewal retention and rate goals

• Proven track record of maintaining strong broker and client relationships

• Retains renewal files and helps solicit new business submissions from agents and brokers

• Leverages market presence and knowledge to develop and underwrite profitable business

• Contributes ideas for product development and participates in development and execution

• Contributes to team projects (e.g., process / tool improvement)

• Collaborates effectively across teams, stakeholders, and partners

• Participates in mentoring underwriters and new hires

• May analyze department’s portfolio and make suggestions for development along with recognizing and communicating emerging trends of exposures

• Strong communication skills and service excellence in client response time

• Participate in client meetings and marketing calls

• Achieve production, profitability, renewal retention & rate goals

Financial Metrics (in conjunction with the Vice President of Underwriting) that includes:

• Participates in monitoring the profitability of the portfolio, in coordination with actuarial resources, by analyzing territorial or medical specialty financial performance data, such as loss ratios and expense ratios, to identify areas for remediation.

Regulatory Awareness (in conjunction with the Vice President of Underwriting) that includes:

• Ensure compliance with regulatory requirements by staying informed about relevant laws and regulations.

• Implement policies and procedures to ensure the company’s underwriting practices comply with the various Integris carrier’s state (and any Federal) regulations.

• Ensure that all policy documentation is up-to-date and accurately reflects the company’s underwriting practices.

Qualifications and Skills

• A minimum of 7-10 years of experience with a P&C carrier

• At least 5 years of experience specific to Medical Professional Liability (MPL), underwriting preferred

• Producer’s License: General Lines: Property & Casualty Insurance Agent or equivalent (i.e., if a FL residence, should be FL 2-20)

• Bachelor's degree is required; or 5-10 years related experience and/or training; or equivalent combination of education and experience

• Strong analytical skills and ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, underwriting guidelines and manuals, loss runs, and other industry reports

• Ability to write reports and business correspondence

• Comfortable and effective in presenting information and responding to questions from groups of managers, clients and customers

• Knowledge of state regulatory filing requirements

• Ability to form effective and trusting relationships with all parties

• Ability to articulate views, attain group-thought leadership, analyze data for insights, weigh alternatives, own the final decision, and communicate decisions clearly

• Ability to proactively assess processes/workflows, make recommendations and implement changes for operating and cost efficiencies

• Proficiency in Microsoft Office software including Excel, PowerPoint, and Word Duplicate

• High-level organizational skills to coordinate work to meet strict deadlines

• Strong communication skills and the ability to demonstrate and maintain confidentiality

• Occasional travel to all Integris offices (Glastonbury, Jacksonville, and Atlanta)

Location

This position is located in Jacksonville, FL. The Company currently follows a hybrid office/remote work schedule:

• Tuesday-Thursday – In office

• Monday and Friday – Option to work remotely (following completion 90-day probationary period)

Benefits

Work for a company that values you! 

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title:

Senior Claims Representative (Full Time)

Job Description

We are seeking a Senior Claims Representative to handle a caseload of claims and support the operations of the Claims Department and company. The primary responsibilities of the position are to investigate, evaluate and resolve medical professional liability claims brought against the company’s insureds. The position requires handling claims across varied medical specialties that present the greatest severity and complexity in the department. The position also provides support to the Underwriting, Risk Management, Finance, and Business Development departments. This position reports directly to the Vice President of Claims in our Glastonbury, CT office.

Responsibilities and Competencies:

Claim Handling 

• Identifying and analyzing coverage issues

• Selecting defense counsel

• Coordinating the initial consultation with the insured and defense counsel

• Retaining and consulting with defense medical experts

• Reviewing and analyzing medical records

• Litigation management including ongoing communication with defense counsel, monitoring of legal status reporting, and reviewing billing practices

• Attending depositions of parties and experts, court conferences, mediations, and trials

• Internal reporting and documentation of claim developments

• Preparing claim status reports for reinsurers

• Regular communication with the insured from initial meeting to claim resolution

• Formulating and executing claim resolution plans

• Direct handling of settlement negotiations with plaintiffs or counsel

General 

• Maintaining current knowledge of relevant legal decisions, claim trends, and industry practices

• Maximizing productivity and claim results through use of technology

• Enhancing the team environment through collaboration with claims and other personnel

Support of Company Operations 

• Assisting efforts to compile and analyze claim data

• Periodic attendance at company functions including Loss Prevention and Business Development events

• Providing feedback on and supporting implementation of corporate initiatives and IT projects

• Informing Underwriting Department of claim developments with potential underwriting implications

Qualifications and Skills

• Bachelor of Arts or Science Degree

• 5+ years of experience in casualty insurance claim handling, preferably of complex claim handling or litigation experience

• 2-3 years of medical professional liability claim handling, in Florida, Georgia, Texas, preferred

• Frequent travel to various locations is required. Must have reliable transportation

• Competent at using MS Office suite of products

• Ability to meet deadlines while managing an active and diverse caseload

• Strong interpersonal, written, and verbal communication skills

• Ability to manage work outside the office including depositions, meetings with insureds and defense counsel, court conferences, mediations, and trials

• Claim Adjuster’s license in applicable states or agreement to obtain after hire

Location

• The Senior Claims Representative will be based out of our Jacksonville, FL office. 

Benefits