Strategies to Prevent and Respond to Patient Complaints
2015; Issue 1
In spite of our best efforts, we will not be able to please all patients all of the time. All patients have the potential to complain. When we work collaboratively toward managing or exceeding patient expectations, a substantial number of patient complaints can be averted.
Patients with Limited English Proficiency
2014; Issue 3
Limited English proficiency is a growing concern for healthcare providers in the United States. Title VI of the Civil Rights Act obligates medical-care givers to provide interpretation and translation services so patients with limited English proficiency can receive the same level of care that English-speaking patients receive.
Guidelines: Terminating the Doctor-Patient Relationship
2014; Issue 2
The relationship between a doctor and his or her patient is created when a patient knowingly seeks the services of the doctor and the doctor knowingly accepts him or her as a patient.
Treating Employees as Patients
2014; Issue 1
There is no law that specifically prohibits a doctor from evaluating, diagnosing, treating or prescribing to a family member, employee or friend.
Emergency Equipment and Training in the Medical Practice
2013; Issue 4
Some of the most frequently asked questions to the Integris Group Risk Management department are: Should we have an Automated External Defibrillator (AED) in the office? What type of emergency medication and equipment should we have? Am I required to have an emergency plan?
Principles of Medical Record Documentation
2011; Issue 4
The medical record has many purposes, for instance: it serves as a communication tool for a wide variety of players; it chronologically documents the plan of care for the patient; and aids the doctor in the defense of a medical liability claim.